[ 01 / Profile ]

Profile

Shaktee Biswal

Senior AI/ML Engineer

View Resume

Senior AI/ML Engineer based in Bangalore with 3+ years of experience specializing in Machine Learning, Generative AI, and Agentic AI. Proven track record in architecting intelligent recommendation systems, predictive ML solutions, Conversational AI, and RAG-based applications using Azure, AWS, LangChain, and modern LLM frameworks. Skilled in developing end-to-end AI/ML systems that drive business intelligence, operational efficiency, and productivity enhancement.

[ 02 / Experience ]

Experience

Dec 2023 — Present

Senior Product Development Engineer

Comviva Technologies Ltd. — Bangalore, India

GenAI Support Ecosystem

  • Designed and deployed a specialized Support Assistant leveraging RAG, LLMs, and Azure AI Search. Built modular pipelines using LangChain for orchestration of retrieval, prompt flows, and multi-step reasoning workflows.
  • Developed backend services using Python (FastAPI) to expose APIs for real-time query handling and integrated with PostgreSQL for historical SR data retrieval, increasing first-call resolution rates.

Agentic Rule Intelligence

  • Enhanced a system to interpret complex CPQ rules leveraging structured knowledge and LLMs to operationalize business logic via AWS Lambda and AWS Agentic AI orchestration.
  • Built scalable microservices using Python (Flask/FastAPI) and integrated with backend systems, reducing manual configuration effort and improving pricing accuracy.

AI-Driven Order Management

  • Utilized RAG and LLMs to streamline order flows and diagnose order failure causes, significantly reducing manual interventions.

Predictive Revenue Modeling

  • Engineered an Upsell Recommendation Engine and Time Series Forecasting models, identifying upselling opportunities and preventing Zero-Balance loss for 42% of retailers.

E-Float Prediction System

  • Owned the end-to-end delivery of an AI-driven forecasting API system enabling proactive balance management through ML-based trend analysis utilizing Meta's Prophet model.

ML-Powered SDLC Automation

  • Optimized the software development lifecycle by building an NLP-based ML model for regression test case categorization, accelerating release cycles by 50%.
Jul 2023 — Nov 2023

Product Development Engineer Intern

Comviva Technologies Ltd. — Bangalore, India

  • Conducted comparative analysis of AI/ML tools; built and deployed MVPs for business use cases, covering model selection, feature engineering, and scalable implementation.
Jul 2022 — Jan 2023

Intern

Center of Excellence in AI (OUTR & Tech Mahindra) — Bhubaneswar, Odisha

  • Engineered a First Action Prediction System (FAPS) utilizing ML to estimate heart disease risk with 91.24% accuracy.
  • Incorporated live-location tracking to connect users with medical facilities and government health schemes for a MERN-stack project.
Sep 2021 — Nov 2021

Programmer Trainee

Cognizant Technology Solutions — Bangalore, India

  • Applied TDLC principles to design and execute 30+ manual and automated test cases for web applications, identifying defects and improving overall test coverage.
  • Created Selenium-based automation scripts using TestNG and Cucumber, reducing manual testing effort by ~25%.
[ 03 / Skills ]

Skills

Machine Learning

  • Scikit-Learn
  • PyTorch
  • TensorFlow
  • XGBoost
  • Pandas
  • NumPy
  • NLP
  • Prophet
  • Linear/Logistic Regression

Generative AI & Agentic AI

  • RAG
  • Agentic AI
  • LangChain
  • LangGraph
  • Prompt Engineering
  • Model Context Protocol (MCP)
  • Conversational AI

Backend Engineering

  • Python
  • FastAPI
  • Flask
  • SQL
  • PostgreSQL

Data Engineering

  • Apache Spark
  • Databricks
  • Apache Airflow
  • Airbyte

Vector Databases & Search

  • FAISS
  • Weaviate
  • MilvusDB
  • PGVector
  • ChromaDB
  • Pinecone
  • Azure AI Search

Cloud Platforms

  • Azure AI Foundry
  • Azure Machine Learning
  • AWS Bedrock
  • AWS SageMaker
  • Docker
  • Kubernetes

MLOps

  • MLflow
  • Kubeflow
  • GitLab CI
  • Jenkins
  • SonarQube
  • Fortify SAST

Testing & Collaboration

  • PyTest
  • Selenium
  • Robot Framework
  • TestNG
  • Git
  • Jira
[ 04 / Projects ]

Projects

GenAI Support Ecosystem
Designed and deployed a specialized Support Assistant leveraging RAG, LLMs, and Azure AI Search. Built modular pipelines using LangChain for orchestration of retrieval, prompt flows, and multi-step reasoning workflows.
RAGLLMsAzure AI SearchLangChainPythonFastAPI
Agentic Rule Intelligence
Enhanced a system to interpret complex CPQ rules leveraging structured knowledge and LLMs to operationalize business logic via AWS Lambda and AWS Agentic AI orchestration.
LLMsAWS LambdaAgentic AIPythonFlask
AI-Driven Order Management
Utilized RAG and LLMs to streamline order flows and diagnose order failure causes, significantly reducing manual interventions.
RAGLLMsOrder Management
Predictive Revenue Modeling
Engineered an Upsell Recommendation Engine and Time Series Forecasting models, identifying upselling opportunities and preventing Zero-Balance loss for 42% of retailers.
Machine LearningTime SeriesRecommendation Engine
E-Float Prediction System
Owned the end-to-end delivery of an AI-driven forecasting API system enabling proactive balance management through ML-based trend analysis utilizing Meta's Prophet model.
ProphetMachine LearningTrend AnalysisAPI
First Action Prediction System (FAPS)
Engineered a system utilizing ML to estimate heart disease risk with 91.24% accuracy. Incorporated live-location tracking to connect users with medical facilities and government health schemes.
Machine LearningMERN StackLive-Location Tracking
[ 05 / Education ]

Education

Degrees

Master of Computer Applications (MCA)

Nov 2021 — Jun 2023

Odisha University of Technology and Research — Bhubaneswar, Odisha

CGPA: 8.7

Bachelor of Science (B.Sc Computer Science)

Jun 2018 — Jun 2021

BJB Autonomous College — Bhubaneswar, Odisha

CGPA: 8.5

Class XII (CBSE)

2018

DAV Public School — Bhubaneswar, Odisha

Percentage: 94.6%

Class X (CBSE)

2016

DAV Public School — Bhubaneswar, Odisha

CGPA: 10

Certifications & Awards

Winner, Smart Odisha Hackathon

Ranked 1st in the Healthcare category among 4,000+ participants; awarded $2500 USD.

CISCO DevNet Associate

Certified in Python, REST APIs, and cloud application deployment.